When the challenge exceeds standard troubleshooting, our expert team is ready to assist.
Open a ticket via Zoho Helpdesk. Our engineers respond within one business day, often the same morning.
Process a warranty claim or return for repair. Always include your order number and serial number.
Installation manuals, calibration procedures, IQ/OQ/PQ documentation and quick-start cards for every product.
Short walkthroughs of the most common challenges you can fix yourself.
The answers we give most often, organised by topic. Start here if you need guidance in the right direction.
We provide the tools your process engineers need to maintain autonomy and solve technical challenges on the fly.
● Manuals & quick guides: Technical documentation covering hardware installation and software integration with your injection moulding machines.
● Technical how-to videos: Visual tutorials designed to help you troubleshoot and perform routine sensor maintenance independently.
● Comprehensive FAQ: Instant answers to the most common questions regarding moulding intelligence and flow monitoring precision.
The faster we have these five things, the faster we can help. Most tickets resolve in a single thread when the context is clear from the start.
Found on your invoice or shipping note
Printed on the unit and the calibration certificate
What you expected, what happened, when it started
Export from the dashboard if available, otherwise photos
Same-day for tickets opened before 14:00 CET
What happens after you press send. We have refined this process over a decade of medical, MedTech and packaging installs.
Through Helpdesk, email or phone. Include order number, serial number and a short description. The more context you give, the faster we can help.
Within hours, an engineer who knows your product and likely your install, reads the ticket.
Most issues resolve over a single thread. If we need data from your dashboard or a quick call, we will say so.
Resolution, documentation, follow-up. If parts are needed, we ship from Søborg the same day if possible. Service contracts include priority shipping.
Yes. Our technical helpdesk provides remote assistance for application engineers to ensure that OPC UA and Euromap 82.1 handshakes are correctly configured between the MouldFlo manifolds and the injection moulding machine.
Process engineers can access all manuals, quick-start guides, and integration tutorials through the MouldFlo Helpdesk Portal. This centralized hub provides all the technical assets needed for independent system optimization.
Service refers to the maintenance and troubleshooting of existing standard MouldFlo features to ensure operational stability. Project support involves custom engineering, new feature development, or scaling system architecture to meet specific customer requirements typically in a MedTech environment.
If none of the routes above fit, send us a message. We will direct it to the right engineer and return shortly.
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Reply within 2 business days · Used in 30+ countries · No commitment
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Reply within 2 business days · Used in 30+ countries · No commitment
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Reply within 2 business days · Used in 30+ countries · No commitment
Fill in the form below and we will get back to you shortly.
Reply within 2 business days · Used in 30+ countries · No commitment
Fill in the form below and we will get back to you shortly.
Reply within 2 business days · Used in 30+ countries · No commitment
Fill in the form below and we will get back to you shortly.
Reply within 2 business days · Used in 30+ countries · No commitment
